Varec 24x7 Technical Support Center
Varec’s Technical Support Center (TSC) provides expert advice, troubleshooting and assistance, as well as remote systems diagnosis upgrades, 24 hours a day, seven days a week. A support contract ensures Varec’s technical and application support team is accessible via the telephone or Internet to guide you through the problems you are facing, every step of the way.
Standard and premium technical support programs* are available for actively supported mainstream product versions. For customers electing not to purchase annual technical support, assistance is available on a pay per call basis. Extended support programs for older versions may be available, but will be subject to an additional charge.
Standard Support Program
Our standard support program provides up to forty (40) help desk incidents annually for investigating and resolving issues, making configuration corrections and assistance necessary to return your system to a normal functional state using your available spare parts and system information, such as database backups. Support is provided 24/7 via our toll free telephone, e-mail, fax or web site.
Premium Support Program
In addition to the services offered under our standard support program, our premium level of support includes access to new releases of software or firmware. Customers will be notified when any new release is available and, on request, support staff will ship the upgrade via the most appropriate method. In addition, Varec technical staff will provide telephone support, if necessary, to assist in installing the version upgrade.
*On-site time and related travel expenses are not included in any of the support programs.